LEARNING OUTCOMES:

• Describe what workplace violence is
• Identify some warning signs of violence
• Apply the cycle of anger
• Understand Albert Bandura’s behavior wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others’ anger
• Apply better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Use the nine components of an organizational approach to managing anger, including risk assessment processes
• Respond if a violent incident occurs in the workplace, on both an individual and organizational level

COURSE OVERVIEW & CONTENT:

“Workplace violence is a destructive force that tears apart the fabric of a company and the trust of its employees.”

Preventing Workplace Violence is crucial for creating a safe and productive environment for employees. It not only protects individuals from harm, but it also protects the company as a whole. A company that prioritizes preventing workplace violence will experience increased productivity, higher morale, and improved relationships among employees. Additionally, a company that takes steps to prevent workplace violence will also demonstrate a commitment to the well-being and safety of its employees, which can be a valuable selling point for potential customers and investors.

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.

What is Workplace Violence?

• What Workplace Violence Is
• The Cycle of Violence, and Some Warning Signs

Understanding the Behavior Wheel

• Albert Bandura’s Behavior Wheel
• How It Applies to Violence and Anger.

The Anger Management Process

• The Seven Steps Process to Manage Anger
• Role Play

Communicating Better

• Building Your Message
• A Four-Step Assertive Message
• Listening Skills
• Questioning Skills
  • Asking Questions
• Three Keys to Unlock the Best in People

Basic Problem Solving Tools

• The Three-Phase Model
• The Problem Solving Toolkit
• Task Information
• Skill Application
  • Case Study

Other Ways of Managing Anger

• Coping Strategies
• Strategies to Unwind
• Sanctuary
• Relaxation Techniques

A Systems Approach

• How an Organization Can Plan to Prevent Workplace Violence
• Norman Keith’s Nine Stage Plan

Developing a Policy and Program

• Violence Policy and Program to Preventing Workplace Violence

Risk Assessment

• The Five Stages Plan to Assess Risks
• Risk Assessment for the Acme Widgets Company
  • Case Study

Hiring Practices

• Things to do at the Hiring Stage to Help Prevent Workplace Violence.

Workplace Design

• The Physical Environment of the Workplace
• Case Study

Workplace Practices and Procedures

• How Training Can Help Make Workplace a Safer Place
• Workplace Policies
• Workplace Procedures
• Case Study

Security Systems and Personnel

• Systems Criteria
  • Security Staff
  • Access Restrictions
  • Surveillance Cameras
  • Intercoms
• A System for the Acme Widgets Company
  • Activity: Design a Security Plan

Training Programs

• Training Staff
• Eight-Step Plan to Identify, Plan, and Implement Training Programs

Developing Emergency Response Plans

• Guide to Developing a Plan
• Emergency Response Plans for the Acme Widgets Company
• What an ERP Should Cover

Program Review

• Constant Review and Re-Evaluation
• Components of this Review and When it Should be Performed.

Developing a Threat Response Process

• Developing a Plan to Respond to a Violent Threat or Incident
• 14-Stage Plan
• Case Study
  • The Role of the Threat Assessment Team

The Immediate Response

• What to do When Violence Happens
• Case Study

Consulting with the Experts

• Need of Outside Help
• Who Should Be Brought In
• When They Should Be Contacted
• How They Should Be Contacted

Gathering Additional Information

• Gathering Information
• Things That Should Be Considered

Re-Evaluating Information

• Two Key Processes that Will Help the Threat Assessment Team Determine their Next Steps

Communicating Incidents and Threats

• The Threat Response Process
• Deciding What to Say
• Developing a Communication Plan

Interviewing Employees

• Stages Seven and Eight in the Threat Response Process
• How to Plan and Interview the Person
  • Role Play an Interview

Risk Level Analysis

• The Five Categories
• Case Studies

Reviewing the Options

• A Long Term Plan
• Options That Can Be Used

Analyzing the Impact

• Debrief the Affected People
• Follow-Up

Incident Response Checklist

• A Checklist Developed By Dr. Robert Turner

Process Application

• Review the Case Study Presented at the Beginning of the Day and How it Moved Through the Various Steps of the Threat Response Process